Privacy Policy 1183
This policy explains how the 1183 platform collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully before using our services.
Effective Date: 1 January 2026
Information We Collect
When you register and use the 1183 platform, we collect certain categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and chosen password provided at registration. This information is required to verify your identity and manage your account.
- Identity verification information: Copies of identity documents such as a Malaysian identity card or passport, which may be required during the account verification or fund withdrawal process.
- Payment information: Details of the payment methods used for deposits and withdrawals in Malaysian Ringgit (RM), including bank name or e-wallet. Full account numbers are not stored directly by the platform — they are processed through licensed payment providers.
- Usage data: Records of in-platform activity such as bets placed, login times, pages visited, and account actions. This data is used for security purposes and service improvement.
- Device and browser information: IP address, device type, operating system, browser version and language settings. This information is collected automatically when you access the platform.
- Cookies: 1183 uses cookies to maintain your login session, remember your preferences, and improve page load speed. Further details about cookies are explained in the sections below.
How We Use Your Information
All information collected by 1183 is used for legitimate and transparent purposes. We do not use your information for any other purpose without your consent. The primary purposes are:
- Account management: Enabling you to log in, make deposits, place bets, and withdraw funds securely.
- Identity verification: Ensuring compliance with minimum age requirements and preventing fraud or misuse of the platform.
- Transaction processing: Managing deposits and withdrawals in Malaysian Ringgit (RM) via the local payment methods selected by the user.
- Service communications: Sending important account notifications — such as deposit confirmations, withdrawal updates, or security alerts — via email or in-app notifications.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, or misuse of our services.
- Service improvement: Analysing aggregated, anonymised usage patterns to improve interface design, platform speed and the overall user experience.
1183 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
Cookies & Session Tracking
1183 uses cookies — small text files stored in your browser — to enhance your experience on the platform. There are three types of cookies in use:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Storing your preferences such as display language and account settings for a more convenient experience on repeat visits.
- Analytics cookies: Collects aggregated usage data to help us understand how users interact with the platform. This data does not contain any directly identifiable personal information.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in. We recommend keeping session and preference cookies enabled for the best experience on 1183.
Data Storage & Security
1183 takes the protection of users' personal data seriously. The following technical and organisational measures are in place to safeguard your information:
- SSL encryption: All data transmitted between your device and 1183's servers is protected with industry-standard SSL/TLS encryption to prevent interception by third parties.
- Access controls: Access to user data within our internal systems is restricted to authorised personnel only, with strict identity authentication in place.
- Secure storage: User passwords are stored in a hashed format using a strong algorithm. Passwords are never stored in plain text.
- Continuous monitoring: Our security monitoring system runs around the clock to detect unusual activity and respond immediately should any threat be identified.
While we maintain robust security measures, no system can guarantee absolute 100% security. You also play an important role by keeping your password confidential and not sharing your login credentials with anyone.
Third-Party Sharing
1183 only shares user information with third parties in the following limited circumstances:
- Licensed payment providers for processing deposit and withdrawal transactions in RM
- Technology service providers that assist in operating the platform (subject to strict confidentiality agreements)
- Competent authorities where required by law or a valid court order
In all of the above cases, the information shared is limited strictly to what is necessary for the relevant purpose.
User Rights & Contact Us
As a 1183 platform user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to rectification: If the information we hold is inaccurate or incomplete, you have the right to request a correction. Some details, such as your email address, can be updated directly in your account settings.
- Right to erasure: Under certain circumstances, you may request that your personal information be deleted from our records. Such requests will be processed in accordance with applicable legal obligations — some data may need to be retained for a specified period for legal or financial reasons.
- Right to object to processing: You may object to the processing of your information for specific purposes, such as marketing communications. To stop receiving promotional emails, simply use the unsubscribe link provided in each email.
Privacy Policy Updates
1183 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable legal requirements. Users will be notified of any significant changes via their registered email or an in-account notice. The effective date at the top of this page will be updated with each revision.
For any questions about this Privacy Policy, how we handle your data, or to submit a privacy rights request, please contact the 1183 support team at [email protected]. You may also refer to FAQ page us for further information on account and security matters.
Questions About Your Data?
The 1183 support team is on hand to help with any questions regarding account privacy and security. Get in touch with us or check the FAQ for further guidance.